We always seem to learn about the true character of people and organizations as we watch how they react or respond to "bad days."
Here's what Joshua Kim of Inside Higher Ed has to say about Instructure:
My overall read on "Canvas' Bad Day", however, is that Instructure's open and public communication about the problems demonstrated a commitment to transparency and integrity.
All of us can learn from Instructure and Josh Coates' example of how to behave when things go wrong.
Read the full article: http://www.insidehighered.com/blogs/technology-and-learning/4-things-we-learned-about-instructure-canvas-bad-day#ixzz24sMac8wx
Inside Higher Ed